Warranties / Return Policy
Lifetime Warranty
So you can buy with confidence we offer a lifetime warranty at no extra charge for repairs or replacement due to a manufacturers fault. Damage caused by general 'wear & tear' or through fault of the wearer is not covered, however we can still repair or replace these items at the lowest possible cost to our valued customers.
The customer is responsible for paying any shipping costs for returns. These are non-refundable. When your warranty return is approved we will cover the costs of returning your new, repaired or exchanged item - otherwise you will be invoiced for our standard shipping cost to your location.
Depending on where you live (e.g. rural or overseas addresses, the time it may take for your exchanged product to reach you may vary.
Gemstone Guarantee
All of our beautiful, high quality stones are guaranteed to never naturally lose their fire or brilliance.This does not cover accidental damage such as cracking or breaking,uv damage, chemical damage etc. If you do notice your gems aren't sparkling as much as they should we recommend giving your jewellery a gently clean with warm water, a few drops of dish-washing liquid & a soft (baby) toothbrush . Nine times out of ten this will restore them back to brand new. If not please contact us and we'll be happy to inspect them ourselves. It's important to remember that both Natural & Man-Made gemstones do require some care and there are elements and situations that could damage them & void your guarantee. If you're unsure refer to the care card you received with your purchase or contact us for more information.
Returns
We want you to be completely happy with the masterpiece we've carefully crafted for you. If you're not in love with your new jewellery please contact us within 3 business days from it's delivery date so we can organise a return & store credit or exchange for you. Another option is for us to advertise & resell your item on your behalf. Once your item sells you will receive payment to your nominated bank account or credit/debit card.
To be eligible, your item must be in the same brand new & unworn condition that you received it. By all means feel free to try your item on, however If it shows signs of wear when we inspect it then your return will be declined or a repair fee deducted from your credit amount.
We understand our customers lead busy lives, however we do require that once we have acknowledged & replied to your return request via email that you send the item back to us within 5 business days. Returns sent outside of this time-frame will most likely not be accepted.
Non-returnable items:*Gift Cards or Vouchers.
*Earrings are generally exempt from being returned due to hygiene reasons.
*Custom items - any items that are 'made to order' especially for you, the customer.
*Sale items - only regular priced items may be returned, items on sale are not included.
Once your return is received and inspected, we will send you an email to confirm receipt. We use an independent jeweller to check damaged items. We then notify you of the approval or rejection of your return. If it's approved, you'll be issued an exchange for the same item or a store credit to the full amount of your purchase less a 5% restocking fee. This credit will never expire & you are eligible for a maximum of one return per order.
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